Your personal information and payment data matters to us. This policy explains exactly what we collect, why we collect it, how it is stored and what rights you have over your own data when using the 1jje platform.
This Privacy Policy applies to all users of the 1jje website and mobile application. By creating an account, you confirm that you have read this policy and consent to the data practices described here. If you do not agree, please do not register.
Your personal information is never sold to third-party advertisers or data brokers. It is used solely to operate your account and improve the platform.
Sensitive data — including payment details and identity documents — is stored using encryption. Access is restricted to authorised staff on a need-to-know basis.
You can request a copy of your data, ask for corrections or request deletion of your account data at any time by contacting the support team.
JazzCash, Easypaisa and bank transfer data is processed securely. We do not store your full mobile wallet PIN or card number on our servers.
You can manage non-essential cookies through your browser settings. Essential cookies required to keep you logged in and secure cannot be disabled.
We do not knowingly collect data from anyone under 18. Where underage use is detected, the account is closed and data is removed in line with our retention policy.
This Privacy Policy sets out how 1jje collects, stores, uses and protects the personal information of players who register and use the platform. It covers the website at 1jje.win, the 1jje mobile application and any related services.
References to "1jje", "we", "us" or "the platform" throughout this document refer to the operator of the 1jje gaming service. References to "you" or "the player" refer to any individual who has registered an account or is otherwise using the platform.
We take data privacy seriously. This is not a document we have put together just to tick a box — it describes the actual practices that govern how your information is handled from the moment you register to the day you close your account. If you have questions that are not answered here, the support team can help clarify anything that is not clear.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which contain additional information relevant to your rights and obligations as a player.
We collect information in three main ways: information you give us directly, information generated by your use of the platform, and information from third-party services used in the operation of the platform (such as payment processors).
| Category | Examples | Source |
|---|---|---|
| Registration Data | Name, date of birth, email address, mobile number | Provided by you at sign-up |
| Identity Verification | CNIC, passport scan, proof of address | Provided by you during KYC |
| Financial Data | JazzCash/Easypaisa wallet number, bank account details, transaction history | Provided by you & payment processors |
| Gaming Activity | Bets placed, games played, session duration, win/loss history | Generated by platform use |
| Technical Data | IP address, device type, browser, operating system, app version | Automatically collected |
| Communications | Support chat logs, email correspondence | Provided by you when contacting us |
| Preference Data | Favourite game categories, notification settings, deposit limits set | Generated by your platform settings |
We only collect data that is necessary for the legitimate operation of the platform. We do not collect data speculatively or in excess of what is needed.
Every piece of data we collect has a specific purpose. Here is why we process the different categories of information:
Your registration data — name, contact details, date of birth — is used to create and manage your account. This data lets us identify you when you log in, send account-related communications (such as deposit confirmations and withdrawal notifications) and apply the settings and limits you have chosen.
Verification documents such as your CNIC or passport are required to confirm that you are who you say you are, that you meet the age requirement (18+) and that your withdrawal payment details match your registered identity. This verification step protects you as much as it protects the platform — it prevents someone else from withdrawing your funds if your account is ever compromised.
Financial data is used solely to process your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer or your chosen payment method. Transaction history is maintained for accounting, audit and fraud prevention purposes.
Anonymised gaming activity and technical data help us understand which features are used most, where players experience problems, and how the platform performs across different devices and connection types. This data does not identify you individually — it is used in aggregate to guide product development.
We monitor account activity patterns to identify signs of problem gaming behaviour. This is done in accordance with our responsible gaming commitments and may trigger a check-in from the support team or automatic delivery of self-help information. This monitoring is in your interest.
Some data is retained because we are required to keep it for compliance, audit, anti-money laundering and fraud prevention purposes. This includes transaction records and identity documents.
All data held by 1jje is stored on secured servers. Sensitive data — including identity documents, payment details and account passwords — is encrypted both in transit and at rest using current industry-standard encryption protocols.
Access to personal data within the organisation is restricted on a need-to-know basis. Staff who handle player data are trained in data handling obligations and are subject to confidentiality requirements.
Despite the security measures in place, no online service can guarantee 100% security against all possible threats. We strongly encourage players to use a strong, unique password for their 1jje account and to enable any additional authentication options available in account settings. If you suspect your account has been accessed without your knowledge, contact the support team immediately.
1jje will never ask for your account password via email, chat or any other channel. If you receive a communication asking for your password, it is not from us — please report it to the support team.
1jje does not sell your personal data to any third party. We do not share your information with advertisers, data brokers or marketing companies. Your data is shared externally only in the following limited circumstances:
When you make a deposit or withdrawal, the relevant payment processor (such as JazzCash, Easypaisa, your bank or Raast) necessarily receives the payment information required to complete the transaction. These providers operate under their own privacy policies and are not permitted to use your data for purposes other than processing the transaction.
Where third-party identity verification tools are used to assist with the KYC process, your identity documents may be shared with those services for the sole purpose of confirming their authenticity. These services are contractually bound to handle your data securely and to use it only for verification.
We may disclose your data to law enforcement, courts or other authorities if we are legally required to do so, or if we believe disclosure is necessary to prevent fraud, protect the safety of any person or comply with a valid legal process.
In the event that 1jje or any part of its business is transferred to new ownership, player data may form part of that transfer. In that event, players would be notified and the new operator would be bound by privacy obligations at least as protective as those in this policy.
In all cases where data is shared, we limit the information shared to the minimum necessary for the specific purpose and require the receiving party to maintain appropriate security standards.
Because 1jje operates entirely in PKR and uses Pakistani payment infrastructure, it is worth explaining specifically how payment data is handled.
We store records of your deposit and withdrawal transactions — amounts, dates, payment method used and transaction reference numbers. This is necessary for your account balance to be accurate and for us to investigate any payment queries you raise. We do not store your full JazzCash or Easypaisa PIN, your full debit or credit card number, or your full bank account password.
To comply with standard anti-fraud practice, withdrawals must generally be made to the same payment method used to deposit. This means we maintain a record linking your registered payment methods to your account. This record is used solely for withdrawal processing and fraud prevention — it is not shared with any other party for marketing or unrelated purposes.
Your full transaction history is accessible in your account dashboard at any time. You can review every deposit, withdrawal, bet and bonus credit that has passed through your account. This transparency is deliberate — we want you to always have a clear picture of your financial activity on the platform.
Like most web platforms, 1jje uses cookies — small text files stored on your device — to make the platform function correctly and to improve your experience.
These cookies are required for the platform to work. They keep you logged in during a session, remember your language and currency settings, and maintain security checks. You cannot disable essential cookies without preventing the platform from working correctly.
These cookies collect anonymised data about how pages are used — which features are visited most, how long sessions last and where technical errors occur. The data is aggregated and does not identify you individually. It helps us improve the platform for everyone.
These remember settings you have chosen — such as your preferred game category, notification preferences or display settings — so you do not have to reconfigure them on every visit.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to see which cookies have been set, delete individual cookies and block future cookies from specific sites. Note that blocking essential cookies will affect your ability to use the platform.
Cookies set by 1jje are used only for the purposes described above. We do not use tracking cookies that follow your activity on other websites.
You have a number of rights regarding the personal data held about you. These can all be exercised by contacting the 1jje support team via the in-platform chat or the contact details in your account settings.
You can request a copy of the personal data we hold about you. We will provide this in a readable format within a reasonable timeframe.
If any of your personal data is inaccurate or out of date, you can ask us to correct it. Some corrections can be made directly in your account settings.
You can request deletion of your personal data. Note that some data must be retained for legal and compliance reasons even after account closure.
You can object to certain types of data processing, including receiving marketing communications. Opting out of marketing does not affect your ability to use the platform.
Where technically feasible, you can request your data in a portable format so it can be transferred to another service.
In certain circumstances, you can ask us to limit how we use your data while a query or objection is being resolved.
To exercise any of these rights, contact the support team via in-platform chat or the email address shown in your account settings. We will respond within a reasonable period and may need to verify your identity before processing certain requests.
1jje is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. Age verification is a mandatory step during account registration and before any withdrawal is processed.
If we become aware that a minor has registered an account, that account will be closed immediately, all gaming activity will be voided and any funds deposited will be returned to the payment method used. Any data associated with the account will be deleted in line with our retention policy.
If you believe a minor may be using the platform, please contact the support team immediately.
Providing a false date of birth to bypass age verification is a violation of the Terms and Conditions and may result in permanent account closure and forfeiture of any balance.
We retain personal data for as long as your account is active and for a period after closure as required for legal, compliance and audit purposes. The specific retention periods for different data categories are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be connected to any individual.
We may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. When significant changes are made, registered players will be notified via the platform and/or by email to the registered address.
The date at the top of this page reflects when this policy was last updated. Continued use of the platform after a change notice constitutes acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and request account closure.
We recommend reviewing this page periodically — it does not change often, but it is worth being aware of the current version.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a privacy-related concern, please contact the 1jje support team through the following channels:
We aim to respond to all privacy-related queries within a reasonable timeframe. For formal data access or deletion requests, please allow slightly longer as these require identity verification before we can action them.
Your privacy matters to us. If something in this policy is not clear, just ask — the support team can explain any section in plain language without making you read legal text twice.