1jje FAQ – Answers for Pakistan Players on 1jje.win

No. Creating a 1jje account is completely free. You only spend money when you choose to make a PKR deposit and place a bet or play a game. There are no monthly fees, no sign-up charges and no hidden costs at the account level.

You must be 18 years of age or older to create a 1jje account. This applies to all players regardless of location. Age verification may be requested at any point, including before a withdrawal is processed. Accounts found to belong to individuals under 18 will be closed and any funds returned.

No. Each individual may hold only one account. Duplicate accounts — even under different names, mobile numbers or email addresses — are against the Terms and Conditions. If duplicate accounts are detected, they may be closed and associated balances forfeited following a review.

On the Login page, click the "Forgot password?" link. Enter your registered mobile number or email address and a verification code will be sent to you. Follow the steps to set a new password. The process takes under two minutes. If you no longer have access to the mobile number or email linked to your account, contact support via in-platform chat.

Identity verification is required before withdrawals can be processed. You will need to upload a copy of your CNIC or passport, and in some cases a proof of address. This can be done from the account verification section inside your account settings. Verification typically completes within a few hours to one business day. Submitting clear, high-quality images speeds up the process significantly.

1jje supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. All deposits are in PKR. JazzCash and Easypaisa are the most popular options among Pakistan players because they are fast and widely available — deposits typically reflect in your account balance within minutes.

The minimum deposit amount depends on the payment method chosen and is displayed in the cashier section of your account at the time of depositing. JazzCash and Easypaisa deposits generally have a lower minimum than bank transfers. All amounts are shown in PKR.

JazzCash and Easypaisa deposits are typically instant or process within a few minutes. Bank transfers can take up to a few hours depending on your bank and the time of day. If a deposit has not appeared in your balance after 30 minutes for a mobile wallet method, check your transaction history and contact support with the transaction reference number.

1jje does not charge a platform-side fee for deposits. However, your payment provider — JazzCash, Easypaisa, your bank or card issuer — may apply their own transaction fees depending on the method and your account type. Check with your payment provider if you are unsure.

Log in to your account, navigate to the cashier section and select Withdrawal. Choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the PKR amount and confirm. Your identity must be verified (KYC complete) before a withdrawal can be processed. Withdrawals go back to the same method used for your deposit in most cases.

Processing times vary by method. JazzCash and Easypaisa withdrawals are generally processed within a few hours of approval. Bank transfers may take one to three business days. You can check the status of a pending withdrawal from the transaction history section of your account. If a withdrawal has been pending beyond the expected window, contact support with your request reference.

Common reasons include incomplete KYC verification, an active bonus with outstanding wagering requirements, or a discrepancy between the withdrawal method and the one used to deposit. Check your account verification status and your active bonus progress first. If everything appears in order and the withdrawal is still delayed, contact the support team via in-platform chat with the transaction reference number.

Yes. The Sports section covers Pakistan Super League matches, including match winner, top batsman, top bowler, total runs and various in-play markets once a game is live. PSL coverage is one of the most detailed betting categories on the platform during the tournament season. Markets open a few days before each match and live in-play options become available once the match starts.

In addition to cricket — including T20 internationals, test matches and domestic tournaments — 1jje also offers football markets covering international fixtures and major leagues, as well as esports betting on popular competitive gaming titles. The full list of available sports and markets is in the Sports section of your account.

Bets are settled based on the official result of the relevant match or event. For cricket, this is the result as declared by the relevant governing body (PCB, ICC etc.). In the event of a match being abandoned or reduced by weather (such as a DLS result), settlement follows the official outcome. Specific settlement rules for each market type are detailed in the Terms and Conditions.

All slot games available on 1jje use certified Random Number Generators (RNG) provided by established game developers. Each game has a published Return to Player (RTP) percentage — this figure represents the theoretical long-term payout rate and is typically displayed in the game's information panel. RTP figures vary by game but generally range from around 94% to 97% across the catalogue.

Fish games are skill-influenced shooting games where you aim at fish and sea creatures on screen to earn points that convert to PKR winnings. Different fish carry different point values — larger or rarer creatures are worth more but are harder to catch. You control the bet amount per shot and the type of cannon used. The Fish Games section has the full selection available on the platform.

Navigate to the Bingo section from the main menu after logging in. You will see available rooms with buy-in prices in PKR, jackpot amounts and scheduled start times. Select a room, purchase your cards and the game begins when the round starts. Winning patterns and payout information are displayed within each room before you buy in.

A wagering requirement (also called a playthrough requirement) is the number of times you need to wager the bonus amount before it can be withdrawn as real money. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place a total of PKR 20,000 in qualifying bets before that bonus converts to withdrawable funds. Each promotion has its own wagering requirement — always check the terms before opting in.

Log in and go to the Promotions or Bonuses section of your account. Any active bonuses will be listed with their current wagering progress, the amount remaining to wager and the expiry date. If a bonus is not appearing where you expect it, check whether it has expired or whether the qualifying conditions were fully met at the time of deposit.

No. Bonus funds cannot be withdrawn until the full wagering requirement has been met. You may be able to withdraw your real-money balance separately — depending on the specific bonus terms — but the bonus portion and any winnings generated from it remain locked until wagering is complete. Attempting to withdraw before completion will typically result in the bonus being forfeited.

Go to your account settings and find the Responsible Gaming section. From there you can set daily, weekly or monthly PKR deposit limits. The limit takes effect immediately when reduced. Increasing a limit may involve a short cooling-off period — this is intentional to prevent impulsive decisions during a session. Full details are on the Responsible Gaming page.

Self-exclusion is a tool that lets you lock yourself out of your account for a set period — from a few weeks up to permanent exclusion. During a self-exclusion period you will not be able to log in, deposit or place bets. The exclusion cannot be reversed before the period ends. This is a deliberate design to make the tool meaningful. You can request self-exclusion from your account settings or by contacting support.

If you feel that your gaming activity is becoming difficult to control, the first step is to use the self-exclusion or deposit limit tools in your account settings — these take effect immediately. Take a break, talk to someone you trust, and if needed reach out to a professional support organisation. The Responsible Gaming page has a full list of tools available to help you manage your play.